The Icing Cakes

Reviews about The Icing Cakes

• 1 / 5

  By Eric Kadlubowski
  This company has the worst customer service of any bakery I have ever seen. When there was an obvious mistake with my godson's baptism cake their response wasn't we are sorry let us make it right, it was well sorry want some cupcakes. The cake was supposed to feed 35 but it was a small cake only to feed 20. The decorations and fondant looked like some was learning on the job. There was finger prints in it. Cracks in the outfit and none of the other decorations that were supposed to be there. The owner then commented that fine she guesses she will be up all night making a new one after my sister in law started crying. Then she brings the new cake to the house while the party was going on and she drops off the "new" cake. It was the same cake just with a extra piece added to it and all the fondant and decorations which were wrong were pulled off the old cake and now the cracks were bigger. Not that price is as important but this wasn't cheap either. It was $135 cake that was an obvious after thought to their business since they had wedding cakes to do. They have lost a lot of loyal customers due to this. My sister in law has recommended them to all her friends. Her friends them used them and they completely didn't make the cake! They went to pick up their daughters first birthday cake and they told them they had gotten the date wrong. Even after that my sister in law still gave them the benefit of the doubt and used them. Well never again. I hope anyone looking for a bakery never makes the mistake of using this horrible company. They actually called her to and told her to take her business elsewhere. They are done and we will be reporting them to all appropriate agencies in the Stafford area including the Better Business Bureau.
  February 10, 2017
• 5 / 5

  By Stephen Power
  My expectations birthday cakes are extremely high, and every birthday The Icing Cakes exceeds them. The cakes taste better than they look. Watching a room of 6 year olds ooh and ahhh when a cake is unveiled is an amazing site !!! Thank you to all the Icing staff !!
  October 22, 2016